Help & Support
Welcome to the Baby Sleep Music Help & Support Centre — we're here to make everything easy.
1. Common Questions
a) How long does a lullaby take to generate?
Usually 30–90 seconds.
b) Can I add my own voice?
Yes! Upload a short voice recording, and we blend it beautifully into the lullaby.
c) Can I choose custom art?
Yes — upload a baby photo or choose our pre-designed covers.
d) How long can I download?
You can download 30, 45, or 60-minute versions.
2. Troubleshooting
Lullaby not generating?
Try refreshing or resubmitting. If the issue continues, contact us — we can regenerate it manually.
No download link or email received?
Check spam or promotions. Still missing? Contact us.
Audio not playing on your device?
Try:
- Different browser
- Lowering volume
3. Contact Us
We're here for you anytime.
Townsville, Queensland, Australia
Response time: 24–48 hours